QuickBooks Online Error 9999: Factors and Solutions

While connecting to the bank several users encounter QuickBooks error 9999. It is one of the banking issues that can interrupt the connection to the financial institution. Not only does the issue resist you to update the bank feeds but also creates issues in downloading the transactions. 

The error message that occurs with this issue states “Sorry, we can’t update your account. Please try updating again later (9999).” The system does not respond successfully once this error appears.

What is QuickBooks Online Error?   


QuickBooks error 9999 happens when the user tries to update the banking transaction. The financial institution and QuickBooks online do not get a proper connection for conducting the online task. Thus, money management stops in the middle. 

Changes in the banking details can also lead to the issue. But, don’t be worried as you are getting all the possible ways that will help in fixing this script issue. 

Reason Behind Error Code 9999 Quickbooks Online        

Lots of reasons can trigger the QuickBooks script error 9999. Such as: 

  •  Windows systems get infected by the Malicious Activity of malware 
  • The internet speed you are using on your system is very low.
  • QuickBooks downloads and installation may get corrupted or incomplete anyhow.  
  • Recent Quickbooks modification (installs or uninstall) corrupts Windows Registry 
  • Quickbooks-related files or programs or folders may get deleted/removed.
  • Issues due to cache files. 
  • Intuit and the bank server is running slow. 
  • Problems from the bank’s end 

It’s advised to keep all these factors in mind to keep your system safe from any errors in the future. As of now, you are aware of all the reasons behind error code 9999 Quickbooks online. Now you can cut all the roots of the reason before the arrival of this error in the future.

Symptoms of Error Code 9999 Quickbooks Online

Below are provided some major symptoms that help in identifying the issue. 

  • Error message on the screen. 
  • Users cannot get back to the online bank account. 
  • Slow performance of the browser. 
  • The computer will get slow and sluggish
  • The system is unable to read commands from the input devices like the mouse and the Keyboard.

Basic Solution to Fix the Error

QuickBooks-Banking-Error-9999-1 (2)

Before getting involved with tricky solutions, it’s advised to apply some basic solutions to resolve Quickbooks error 9999 on your own. These solutions are the easiest ones that you can easily perform on your own without taking help from any technical person.

  1. The very first solution is that the user has to repair the Windows registry entries associated with the QuickBooks error code 9999
  2. The user can also perform a full Malware scan on the system to erase this error permanently from the system.
  3. The user can also clean the system Junk with the Disk Cleanup tool to resolve the error. 
  4. If the above solutions failed to fix the error, the user can also perform an uninstallation procedure to Uninstall the Quickbooks related to error code 9999 and then reinstall the fresh Program.
  5. The user can also Undo the recent system changes, through the Windows system restore.
  6. In the next method, the user has to update the latest available Windows system device drivers
  7. Run the Windows system file checker to scan the error on the system. 
  8. In order to fix the error perform a Clean Window installation. 
  9. The user can update the current using Windows to the latest version after checking the availability.

If the above solutions do not help you to erase the Quickbooks online error 9999 from the system then it’s time to try some tricky solutions. Let’s get ahead to explore those solutions in order to fix the error.  

Also, Read- Simple Methods To Troubleshoot Quickbooks Error 103

Solutions to Fix QuickBooks Error Code 9999

Here are some solutions with a step-by-step guide to ease the way towards fixing the error for the users.

#1 Solution 

error 9999 quickbooks

Report the Error 

The very first method to resolve the Quickbooks error 9999 is to report the error to the Tech Team of Quickbooks online. Do follow all the steps written below to complete this solution

  • To initiate, move towards the Bank Transaction button. 
  • Try to spot the Report icon on QuickBooks error 9999 windows. 
  • Then, just download and install the system property. 
  • Specify the correct registered email ID and name. 
  • Hit Enter to send the request. 

After performing all the above steps properly, you just have to wait for the response. It will take up to 10 business days for the Tech team to get back to you.

#2 Solution

Connect the Bank Account Again

To re-connect the bank account to Quickbooks, first, you have to disconnect it from Quickbooks online and then start the procedure to re-connect it. Follow the below steps to do so.

  • To begin with, move towards the account that you want to update. 
  • Also, spot the pencil or Edit icon. 
  • Hit on the same to expand it. 
  • Visit the Edit account info button. 
  • Thereafter, choose Disconnect this Account. 
  • Click on Save. 
  • Just close the opened window and go back to the dashboard. 

The above procedure Disconnect the Account from Quickbooks, now the user has to perform the rest steps to re-connect the account to Quickbooks online.

  • Now the user has to click on Add Account Option and then go further to link the Quickbooks Online account.
  • After that, the user has to type in the username and password in order to access the bank account.
  • Once the link gets established again, the Quickbooks online account of the user will get the updated transaction from the bank account.   
Also read, QuickBooks Update Error 12029| Try these Methods to Resolve

#3 Solution 

Repair Windows Registry Files  

  • Visit the Start button. 
  • Then, enter the command inside the search field. 
  • After that, hit the Ctrl + Shift button while pressing Enter. 
  • Choose Yes when a new dialog box appears. 
  • Subsequently, specify Regedit in the command prompt. 
  • Hit Enter. 
  • Select the relevant keys for QuickBooks online error code 9999. 
  • Meanwhile, the key will be backed up.
  • Choose Explort button from the File menu.
  • Thereafter, pick a folder where you want to save the QuickBooks key. 
  • Enter a good name in the name field for the backup file. 
  • Subsequently, choose a branch for the file before saving it. 
  • Thereafter, try to save the file with .reg file extension.
  • Finally, just create a backup or registry entry of the related error.

#4 Solution 

internet explorer

Clear All the Unwanted Files from the System 

  • First of all, move towards the Internet Explorer
  • Then, choose Favourite. 
  • Now, pick the History button. 
  • You may see a Filter option there, make sure to click on the same. 
  • After that, choose unwanted sites. 
  • Perform a right-click on it and choose the delete button. 

After deleting all those files, the user has to check whether the error still persists or not.

#5 Solution  

Clear Browser Cache

The next solution is to clear the cache on different browsers. So, opt the relevant one and start the procedure. 

Google Chrome
  • Open Google Chrome. 
  • Click on the three vertical dots.
  • Move down and find out the Clear Browser Data button. 
  • Now, choose the Advanced button. 
  • Click any of the following. 
  • Browsing History
  • Download history
  • Cookies and other site data
  • Cached images and files
  • Click on the dropdown menu of Time Range. 
  • Thereafter, choose the time period in which you remove the cache. 
  • Hit the All-Time button for clearing for all time. 
  • After that, just put it in relevant folders. 
  • Again, choose the Clear Data button. 
  • Try to open the QuickBooks online and see whether you receive this error or not. 
Mozilla Firefox 
  • Open the Mozilla Firefox browser. 
  • Navigate towards the History button. 
  • Then, choose Clear Recent History. 
  • Go to the dropdown menu of the Time range to clear and pick the best range. 
  • Pick Everything button for clearing the caches. 
  • Choose the arrows of the Details button. 
  • Click on the things that you want to remove. 
  • If you want then hit all the items. 
  • Just choose the Clear now button. 
  • Finally, restart QuickBooks and check whether you receive the error or not. 
  • Open the Opera browser. 
  • Head towards the Menu section. 
  • Click Settings. 
  • Choose Privacy & Security button. 
  • Thereafter, click on Clear browsing data. 
  • Also, choose to Obliterate the following items from and pick The beginning of time. 
  • Put a mark on the following things. 
  • Cookies and other site data
  • Download history
  • Browsing history
  • Make sure that you have cached images and files. 
  • Choose Clear Browsing data. 
  • Open QuickBooks and try to open QuickBooks. 
Microsoft Edge
  • Launch the Microsoft Edge browser. 
  • Hit the Hub button located on the top right. 
  • Click on the History tab. 
  • Then, choose to Clear all history. 
  • Also, pick Browsing history. 
  • Thereafter, choose Cookies and save website data and Cached data and files. 
  • Hit Clear. 
  • Close the browser after you see the All Clear message. 
  • Finally, just check whether you can update the bank transactions or not. 
Safari 8 or Later 
  • Pick the Safari menu. 
  • Then, just switch to Clear History and Clear History and Website Data. 
  • Choose the time period for which you want to remove the cache. 
  • Also, click on the Clear History button. 
  • Choose Safari and then select Quit Safari. 

 #6 Solution 

Run Windows System File Checker 

  • Hit the Windows key. 
  • Place the space bar into the search field and type Command Prompt. 
  • Then, perform a right-click on it and hit Run as administrator. 
  • Try to add the command such as sfc/scannow. 
  • Just hit Enter. 

#7 Solution 

Clean Junk Files

  • Hit Windows + R buttons to access the Run window. 
  • Then, enter cleanmgr.exe. 
  • Hit Enter or OK. 
  • Thereafter, pick clean-up system files from the Disk Cleanup window. 
  • Choose Yes when you see a list of files that are going to be removed. 
  • Put a mark on every item and hit OK. 
  • Also, hit the Delete Files button. 

Final Word!

QuickBooks error 9999 can stop all your banking tasks in the middle. But, don’t be worried, just apply these solutions and remove the error out of your device. We hope that you have successfully conducted the solutions and get back to your work. However, if there is anything that you want to ask then comment that query below. We will get back to you immediately.