QuickBooks Online Error 9999: Factors and Solutions

Quickbooks Error 9999 is an error that is encountered by many QB users while connecting the bank after a recent update made to the connections that Quickbooks online users connect with the user’s financial institution.

Nowadays, every small and medium-sized enterprise is acquiring Quickbooks accounting software because of its user-friendly interface.  There millions of Quickbooks users that inbuilt their trust in Quickbooks and take help from it to ease their accounting and book-keeping activity without any hassle. The cloud-based tools of Quickbooks fulfil the daily accounting needs of Quickbooks users from anywhere, to any time, and most importantly from any device. Despite being such resilient software Quickbooks has some flaws that might interrupt its users while working in Quickbooks.

This post is all about Quickbooks online error 9999 along with the other component that compliments this error while occurring in Quickbooks. So without wasting much time, let’s get to the main topic to know what Quickbooks error 9999 exactly is.

What is QuickBooks Online Error?   

what is QuickBooks error 9999

“Sorry, we can’t update your account. Please try updating again later. (9999)”

The above written bold black content is the error message that error 9999 Quickbooks will be flashed on the screen when occurred. This is the most common error that often occurs in Quickbooks when the QB users try to connect with the bank server. If the user made any changes or performed any updating rituals or refreshed the banking details on the Quickbooks or may change the account of the firm, this process triggered the Quickbooks online error 9999

When this error emerges, this will block the QB User from updating bank feeds and download any transaction from the online banking website. The consequences may have several reasons and to now those reasons, you have to read this post to the end.

Reason Behind Error Code 9999 Quickbooks Online        

These are the reasons written-below that triggered the error 9999 Quickbooks to emerge in Quickbooks and blacked the users to perform any activity on the Online Bank website.

 Windows system get infected by the Malicious Activity of malware 

  • The internet speed you are using on your system is very low.
  • QuickBooks downloads and installation may get corrupted or incomplete anyhow.  
  • Recent Quickbooks modification (installs or uninstall) corrupts Windows Registry 
  • Quickbooks-related files or programs or folders may get deleted/removed. 

It’s advised to keep all these factors in mind to keep your system safe from any errors in the future. As of now, you are aware of all the reasons behind error code 9999 Quickbooks online. Now you can cut all the roots of the reason before the arrival of this error in the future.

Symptoms of Error Code 9999 Quickbooks Online

Symptoms are those essential signs that indicate the user to take action to resolve the error. Quickbooks error code 9999 has also emerged with some indication to notify the users about the error. These signs can be shown in different places of the system by the users. So, let’s get to see all those major symptoms that are left behind this error. 

  • The very first and foremost symptom of this error would be the error message that pop-up on the display screen, stating the error code and the effects that it leaves on the system.
  • When this error occurred on the system, it blocked the users to connect with the bank.
  • This error affects the Browser and makes it slow and freeze it concurrently.  
  • Some unwanted hassle interrupts while resolving error 9999 Quickbooks 
  • The computer will get slow and sluggish
  • The system is unable to read commands from the input devices like the mouse and the Keyboard.

Now that you have ample knowledge about Quickbooks online error 9999. It’s time to explore a solution to fix this error on your own.  

Basic Solution to Fix the Error

solution of Quickbooks online error 9999

Before getting involved with tricky solutions, it’s advised to apply some basic solutions to resolve Quickbooks error 9999 on your own. These solutions are the easiest ones that you can easily perform on your own without taking help from any technical person.

  1. The very first solution is that the user has to repair the Windows registry entries associated with the QuickBooks error code 9999
  2. The user can also perform a full Malware scan on the system to erase this error permanently from the system.
  3. The user can also clean the system Junk with the Disk Cleanup tool to resolve the error. 
  4. If the above solutions failed to fix the error, the user can also perform an uninstallation procedure to Uninstall the Quickbooks related to error code 9999 and then reinstall the fresh Program.
  5. The user can also Undo the recent system changes, through the Windows system restore.
  6. In the next method, the user has to update the latest available Windows system device drivers
  7. Run the Windows system file checker to scan the error on the system. 
  8. In order to fix the error perform a Clean Window installation. 
  9. The user can update the current using Windows to the latest version after checking the availability.

If the above solutions do not help you to erase the Quickbooks online error 9999 from the system then it’s time to try some tricky solutions. Let’s get ahead to explore those solutions in order to fix the error.  

Solutions to Fix QuickBooks Error Code 9999

Here are some solutions with a step-by-step guide to ease the way towards fixing the error for the users.

#1 Solution 

error 9999 quickbooks

Report the Error 

The very first method to resolve the Quickbooks error 9999 is to report the error to the Tech Team of Quickbooks online. Do follow all the steps written-below to complete this solution

  • First of all, the user has to navigate to the Bank Transaction option located on the Display screen.
  • Now the user has to search for the Report Icon mentioned in the Quickbooks Online Error 9999 message windows and then click on it.
  • After the above step, the user has to download and install the system property on the system to avoid error in the future. Because sometimes an improper installation of Quickbooks can lead to the error occurring. 
  • Now, to send the request message in order to report the error, the user has to type in the correct registered email ID and name
  • Now, hit the Enter key to send the request

After performing all the above steps properly, you just have to wait for the response. It will take up to 10 business days for the Tech team to get back to you.

#2 Solution

Connect the Bank Account Again


To re-connect the bank account to Quickbooks, first, you have to disconnect it from Quickbooks online and then start the procedure to re-connect it. Follow the below steps to do so.

  • Firstly, the user has to navigate to that account section that refused to update
  • Now, search for the Edit option (pencil icon) and then click on it
  • Inside the edit section, go to the Edit account info option
  • Now, the user has to click on the Disconnect this Account option and then hit the save button
  • After that, the user just has to close the section and return to the dashboard.

The above procedure Disconnect the Account from Quickbooks, now the user has to perform the rest steps to re-connect the account to Quickbooks online.

  • Now the user has to click on Add Account Option and then go further to link the Quickbooks Online account.
  • After that, the user has to type in the username and password in order to access the bank account.
  • Once the link gets established again, the Quickbooks online account of the user will get the updated transaction from the bank account.   
Also read, QuickBooks Update Error 12029| Try these Methods to Resolve

#3 Solution 

Repair Windows Registry Files  

  • Go to the Start button on the screen and type Command in the search field located below in the menu section, 
  • Now press the Ctrl+Shift button simultaneously and then hit the enter button
  • Now a new dialogue box opens up on the screen, now click on the Yes option there. 
  • After that, the user is supposed to type Regedit in the command prompt (black screen) and hit the Enter key.
  • Followed by selecting a key related to the Quickbooks online error code 9999 in Quickbooks that the user is looking to back up
  • After the above steps, the user is required to select the export option in the File menu.
  • Once the above steps are completed, the user needs to select a folder on the system to save the Quickbooks key.
  • Now, type a suitable name for the backup file in the name box of the file.
  • Now, before saving the file, the user has to make sure to select a Branch for the file.
  • Moving ahead, save the file with a .reg file extension name.
  • The last step is to have a backup or registry entry related to QB  

#4 Solution 

internet explorer

Delete All the Unwanted Files from the System 

  • Firstly, go to Internet Explorer and select the Favourite option there.
  • After that, the user has to move to the History tab option and select it.
  • Inside the History tab, select the Filter option to analyze the history.
  • Now, the user has to select all the unwanted sites one by one with the mouse.
  • And then, right-click on it and select the delete option to remove those sites from the history. 

After deleting all those files, the user has to check whether the error still persists or not.

Wrap Up

Regarding all the above information, we hope that the error 9999 Quickbooks you are facing on your system may get resolved. This post a comprehensive guide to all those QB users who are facing error 9999 on their system and want to fix it on their own.

By reading this post, you will get to know all the important information about this error in the first few paragraphs such as the definition, the factors, the symptoms, and at last the solution. The solution section is divided into two-part, the first one covered all the basic solution that can be performed easily and the second one include a few tricky solutions. We added the step-by-step guide to ease the way for the users to perform the solutions. 

In case, if you performed every solution mentioned in this post but the error refused to resolve then you are advised to take assistance from an expert. These experts are Quickbooks Customer Support Executive, who will listen to your query and provide you with a precise answer. They are 24X7 available on a toll-free number to assist every QB user worldwide.

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