Troubleshooting Methods For Quickbooks error 6189 and 816

Users encounter lots of issues while working on the QuickBooks software. QuickBooks error 6189 816 is one of them. It occurs when the user tries to access the QB file. The issue appears due to damaged files and folders. It is a company file issue that majorly occurs in multi-user mode. 

You may receive “An error occurred when QuickBooks tried to access the company file (06189, -816).” There are lots of responsible factors that make this error appears. If you want to remove this company file issue then this guide will help. Just read the full post and learn how you can remove the error from your device. 

Definition of QuickBooks error -6189 and -816  

Quickbooks error 6189 and 816 is company file error. When a user tries to access the Quickbooks company file in a multi-user mode by using a Network device, the error occurs. This error interrupts the workflow in the Quickbooks company file and blocks the user to access the QB company file.  

Basically, the Quickbooks error -6189, -816 is run-time error. When QB Users try to open the QB Company files an error message comes up in the light and is displayed on the screen which states that An error occurred when QuickBooks tried to access the company file (-6189, -816).

quickbooks error -6189, -816

This type of issue signifies that the error is usually connected with the multi-user network and has no connection with the accounting data. This error is removable but to remove this error, it’s important to read the post till the end. This post accumulated all the possible solutions that erase this error in no time from your system and that possible for you to perform the task on your own. 

In this post ahead, we are going to discuss the factors that triggered the error to occur, and that can be in a bunch.  

Factors that cause Quickbooks Error 6189 and 816

There are several factors that triggered the occurrence of Quickbooks error 6189 816.

  • The very first reason could be the missing or damaged Quickbooks components. 
  • When the user is using the QB company file on Network Computer through a program, the error arrives.
  • This error also emerges when users accidentally or mistakenly delete the important drivers of Quickbooks that are used in running Quickbooks.
  • One more factor of this error is when Quickbooks Windows registry has some issues in QB registry value.
  • If the operating system is infected with any kind of malware or virus, the Quickbooks errors 6189 and 816 emerges.
  • When the Quickbooks Hosting process has some trouble.
  • Damaged network data source file on the QuickBooks server or host system 
  • Difference between the QuickBooks organization document (.QBW) and exchange log record (.TLG)
  • when there is an outdated version of Windows. 
  • At the time of opening a company file that is already used by another user. 
  • Windows registry has some incorrect entries. 
  • Another user logs in as a single user to access the file. 
  • When you access a folder that does not have read and write permission.
  • If there is a pirated copy of Windows.

How to detect QuickBooks Error -6189 and -816

Below is a full list of all the signs that will help you in identifying the issue. 

  • QuickBooks users cannot open or access the company files. 
  • The system becomes unresponsive. 
  • The computer is not accepting any commands given by input devices. 
  • Accessing QuickBooks in the new version which the system shows as incorrect. 
  • Company files are not connected.

Solutions to resolve the Quickbooks Error code -6189 -816

The following written methods are the possible solutions to the Quickbooks error -6189 -816. Apply these solutions one by one on your system and check whether the error still persists or gone. 


1: Only apply the next solution, if the first one does not work

2: Do not skip any of the steps as you can move into a worsening situation. 

Method 1- Restart the Computer and the Server

Meanwhile, the user has to face a situation when the whole system needs a reset or reboot to function smoothly. Follow these steps to determine the Quickbooks error 6198, 816.

quickbooks error -6189 -816

  • The user is required to restart the server computer at first.
  • After that, the user has to reboot the workstation. 
  • And then, open the Quickbooks desktop on the server system
  • After restarting the QB desktop on the server system, the user is required to open the QB desktop on each workstation.  

Note-  It is very much important to find out where the company file is hosted. If the user is making use of the QuickBooks enterprise hosting rather than the server system, then you can consult a professional to help you out in restarting.    

Method 2- Run QuickBooks Tool Hub

Quickbooks tool hub is a handy kit to resolve any kind of error that occurs in QuickBooks. To use this error, follow the lead given below.

Step 1 Download and Install the Quickbooks Tool Hub
  • First, Close the Quickbooks accounting software
  • Now, the User has to download the Quickbooks tool hub/Quickbooks Repair Tool from the official site of Intuit.
  • After downloading the tool save the setup file on the system where the accessibility is easy.
  • Now the user needs to go to QuickBooksToolHub.exe and run the downloaded file for the installation.
  • Now a new window prompt on the screen, follow the onscreen instructions to fulfill the demand of the installation process.

QuickBooks Error 6189 816

  • Click yes on the terms and Conditions page to agree to it
  • Now the users just have to wait for the installation to complete, it will take a moment.
  • When the installation finishes, the user is required to double-click on the icon to open it.
Step 2- Run the QuickBooks Tool Hub 
  • The first thing the user has to do is to double-click on the icon on the Windows Desktop to open the Quickbook Tool hub. 
  • Now navigate the mouse to the fourth tab namely Program Problem. 
  • In this tab, the user will see three options
  1. Quick Fix My Program
  2. Quickbooks Program Diagnostic Tool
  3. Quickbooks Print & PDF Repair Tool 
  • From the above three options, the user needs to choose the first one Quick Fix My Program.

quickbooks error 6189 and 816

  • In this option, the user is required to select the data file that needs a diagnosis. To do so follow the steps below:  
  1. The user just have to browse the data file from the browser
  2. After that, click on the open button to access the Quick Fix My Program option to diagnose the file.
You might also like to read, How to Resolve Quickbooks Error -6144 -82?
Step 3- Run Quickbooks Database Server Manager

quickbooks error 6189 and 816

  • First, Open the Quickbooks tool hub by clicking on the icon.
  • Now on the QB Tool Hub Page, go to the Network Issue tab.
  • Here, the user has to select the Quickbooks Database Server Manager
  • When you click on this option, you will see that it asked you to install the QuickBooks software on the server, if not already.
  • After clicking on it, the user needs to choose the Start Scan option, before choosing it, the user has to browse the company file from the browser if it’s already not there.

quickbooks error -6189 and -816

  • After that, click on the scan option.
  • This scan process will determine the Quickbooks error 6189 and 816, 
  • Once the scan process completed, the user can open the Quickbooks.

Method 3- Change the location of the Company file  to the Local Drive  

The user can easily perform this task but have to keep some points before applying this method to the error. 

quickbooks error 6189 and 816

  • This solution is only applicable if the previous solution does not work or when the company file is stored on a removable drive or online space. 
  • You can easily transfer the company file data from one to another system. It is beneficial at the time of system crash, or at the time of upgrading the system.
  • The user can also transfer the Quickbooks data file on the server system’s hard drive. However, the online file hosting services accumulate the Dropbox, google drive, etc, which may opt for issues in transferring files.  
  • The user has to make sure to avoid the removable drivers for storing transferable data of company files. Because these drivers are not designed in a way to run Quickbooks or multi-user mode networks. 
  • The users are recommended to avoid encrypting the Quickbooks files on the hard drive storing them, as it can block the multi-user connection.  

Method- 4 Run Quickbooks Refresh Tool

The Quickbooks refresh Tool is opted for refreshing all the processes in the system and also closing all the background programs that triggered the Quickbooks error code -6189, -816. Follow the steps to resolve the error

  • The very first step is to download the QuickBooks refresher and then install all the files from it. After that, the user is recommended to save the files on the device to access them easily
  • After that, keep a check whether no other task is running on the QuickBooks desktop
  • Now, the user is recommended to check and close all the versions of QuickBooks running on the system
  • After that, the user needs to double-click on the QBRefresher.exe file to run the program
  • Also, the QBRefresher runs in 30 seconds, the user needs to follow the onscreen instructions
  • The next step is when the installation is finished, the user will have to reopen the QuickBooks desktop

If the error still persists, due to some reason, the user can perform the next solution to redeem the error.

Method- 5 Create a Backup File and Restore it

backup ad restore

  • The user is required to create a Back up of the Quickbooks company file on the old system.
  • After done creating Backup, the user needs to restore the file to the new system, follow the steps to complete the task:
  1. You can restore the file with the help of a flash drive or any other external device
  2. Or, the user can use the network, if the systems are connected

Method 6-  Resolve the Quickbooks Error -6189, -1816 Manually

  • The user needs to search out the transaction log file and then rename it
  • And also, verify the user permission endowed to QBDataServiceUserXX for the QuickBooks application
  • After that confirm that the QuickBooks files are not encrypted
  • The user needs to create a replica of the QB file and then paste it on the desktop
  • Lastly, if the file still can’t open then move to the folder where it was allocated earlier

Method 7: Setup folder access permission for Windows user

  • Move towards the company file folder. 
  • Then, right-click on it to choose Properties. 
  • After that, choose Edit from the Security section. 
  • Click on the QB data service user. 
  • Hit Full Control. 
  • Also, pick Allow and Apply.
  • Finally, just hit OK. 

Frequently Asked Questions (FAQs)

1- How to run the Quick fix my program to resolve QuickBooks error 6189 816?

If you don’t know how to run this tool then follow these steps: 

  • At first, close the QuickBooks software. 
  • Try to download the tool hub file (QuickBooksToolHub.exe)
  • Afterward, just save and open the same file. 
  • Go through the instructions prompted on your computer screen. 
  • Also, double-click on the file to open it. 
  • Let it scan the file and programs. 
  • After this, just restart your computer. 

2- Can I move the data folder while resolving QuickBooks error 6189 816?

Yes, you can easily do it. 

  • First of all, hit the F2 button to spot the file location. 
  • Perform a right-click on it and pick the Copy button. 
  • Make sure to paste the folder on external devices such as a hard drive or a thumb drive. 
  • Plugin the drive into the computer. 
  • Thereafter, just copy these files on the local drive. 
  • Open your QuickBooks software and access the file. 

3- Can the QuickBooks error code 6189 816 be resolved through the QuickBooks tool hub?

Yes, you can easily fix the QuickBooks error 6189 816 with the tool hub. The tool has lots of features and other programs that help in resolving the issue. You can pick any one of them to remove this multi-user error from your device.